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Returns

person counting parcels

Customer satisfaction is our priority, if you have received goods that you are not satisfied with, we will endeavour to refund you - subject to our Refunds and Returns Policy as detailed below.

The following information is also available in our Terms & Conditions section.

If You Want To Exchange A Product

We regret to inform our customers that we are unable to offer an exchange on any of our items. This is due to our rapid stock turnover, meaning we are unable to guarantee that the correct item is in stock at that time. We suggest that you return the item to us, where it will then be refunded upon receipt. It is then down to you, the customer, to make the purchase for the new item that you require.

If The Item Is Faulty Or Damaged From New

If an item arrives faulty or damaged from new we will arrange for the item to be replaced wherever possible. Dependant on the item, we may require a courier service to collect from you. In most cases we ask that you return the item direct to us and then we will get a replacement sent out.

If Your Product Develops A Fault

If a product that we supplied goes on to develop a fault within its warranty period, we can help. The process for warranty resolutions will vary depending on the brand and product, please see our Product Warranty page. If you are having an issue, please contact us and we will help to get the problem resolved as quickly and easily as possible. In most cases an item that develops a fault will need to be inspected prior to a replacement being supplied.

Where The Item Is Not Wanted Or Has Been Ordered Incorrectly

If there is nothing wrong with the product, or you have ordered incorrectly and just wish to send it back, returns must be arranged within 14 days for a refund. The item must be in brand new condition with all of its original packaging. Please note that we will only reimburse the cost of the product and not any delivery charges you may have incurred. Unfortunately, we are unable to offer free returns at this time and therefore the cost of return postage will be covered by yourself. How you return the item to us is up to you but we do advise using a tracked service as we do not hold ourselves liable for any items that go missing following return.

Once An Item Is Returned

After an item has been returned for a refund, it will be processed within 7 working days of us receiving it. Not including the time it may take to come from you, to us. Please note that once a refund is processed to a credit or debit card, it can take up to 6 working days for the funds to show in your account, this is out of our control.

 

Contact Us

If you would like further information in regards to our returns policy, please call us on 01209 211903. Our phone lines are open Monday to Friday, 9:30am–4:00pm.

If you’d prefer, you can also send us a message at any time through the contact us page.